Osmia Oy is a Finnish design and handicraft company. The company's specialty is nature-related scents. Good smelling products are produced in the Herttoniemi area, in the premises adjacent to Marimekko plant in Helsinki. The product range includes scented candles, fragrance oils, steam fragrances, shampoos, liquid soap, handmade soaps and other products related to natural skin care and bath culture.
Delivery Terms of Pisa Design Lifestyleshop Aito online store.
Applied as of 3.10.2022
Orders are packed next business day after recieving an order.
These general terms (”general terms”) apply to you (”you” or ”customer”) when you make an order from Pisa Design Lifestyleshop Aito (”we” or ”Pisa Design Lifestyleshop Aito”) through our website at(”web shop”). We encourage you to carefully familiarize yourself with these general terms before making any orders in the web shop.
Any person making orders in the web shop must be at least 18 years old and he/she must hold a permanent delivery address within the delivery area of the web shop. For example, mail box addresses, hotels and other similar temporary addresses are not regarded as permanent addresses.
Please note that these general terms give you specific rights, and you may have other rights, which vary from jurisdiction to jurisdiction.
Pisa Design Lifestyleshop Aito Business ID 2887088-4. The web-shop sells products to individuals at least 18 years old). Product prices include VAT. We reserve the right to change prices and shipping costs.
2. Your contracting party
Your contracting party in all orders made in the web shop is Pisa Design Lifestyleshop Aito, whose contact details are:
Pisa Design Lifestyleshop Aito (Business ID 2887088-4)
Address: Matkailutie 312, 85100 Kalajoki, Finland
Telephone: +358 40 661 00 62
3. Product orders
Product orders are made in the web shop by adding the desired product(s) to the shopping cart (basket) and making the respective payment with web payment service. All customer information is handled confidentially. The contact information that required for the order will not be used for another purposes but delivery or to clarify any inaccuracies in the order, unless otherwise specifically indicated. When you make an order from the web shop you are required to become acquainted and to accept the terms of delivery.
4. Methods of payment
Paytrail is the payment service for the web shop and it includes such options as invoicing, payment in instalments, credit card and e-payment.
You can also make a choice to pay with by our partner Klarna. You can manage all your payments via Klarna.com or in the Klarna app and even pay with just one click.
You can also pay with PayPal.
By declaring details on the checkout you agree to the terms and conditions of Paytrail, Klarna AB or Paypal. By clicking the "Buy" button you agree to the general terms and conditions of the Pisa Design Lifestyleshop Aito web shop.
5. Order and payment confirmation
As we receive your order, we will send you order confirmation via email, which shows your order details. Making orders in the web shop requires that you provide us with a valid e-mail address. Please always check the content of the order confirmation. If you have any questions, contact our customer service immediately. Save an order confirmation if you need to contact customer service. If you contact a customer service, please keep your customer number and order number available for quicker identification. Please check as well that the contents of the package match the order confirmation.
The confirmation includes the price and the costs of delivery of the order, the ordered products, as well as other information required by applicable mandatory legislation.
telephone: +358 44 567 8463 (available as retail shop opening hours)
6. Delivery and delivery costs
All costs of delivery of products ordered in the web shop are inclusive of postage and packaging costs. The costs of different means of delivery are shown in the basket when the products have been chosen. We provide an estimation of shipping costs in the shopping cart on the web shop according to the primary delivery method. The exact delivery costs you will see after submitting payment and delivery methods. Delivery methods depend on the content and total weight of the order. You can choose an option that suits you best. The exact delivery costs are indicated in the delivery method. We provide free shipping for orders over 70,00 euros within Finland.
The particular delivery time within Finland varies depending on the order and delivery method. Usually the delivery time is 3-5 business days. In case a product you have ordered is not available at the moment, we may separately agree with you another delivery time or that we will deliver another product that is essentially similar to the original product, provided that the price of the replacement product does not exceed that of the original product. Is case of possible delivery delay we also notify you immediately after receiving the order.
Web shop is not responsible for the delays caused by force majoure or the indirect harm caused by delays. The web shop informs about exceptional delivery times on its website. If you have any special requests for delivery time, you can contact us by e-mail at:so we can agree another delivery time.
7. Return policy
Pisa Design Lifestyleshop Aito web-shop has 14 days return policy. Regular price unused and undamaged products bearing all original product identifiers and tags can be returned. We charge a postage fee of 7,90€ (within Finland) and 25€ (for Priority Parcel shipments within EU) for the return and exchange of SALE and CAMPAIGN products. In case of returning product(s) without informing us about return via email, we charge a postage fee of 7.90€ or 25€ (as mentioned above).
The customer has a right to cancel from his/her distance sale contract by notifying Pisa Design Lifestyleshop Aito via the return form or other form of notice within fourteen (14) days after receiving the ordered products.
In case of making a return form, you have to indicate your name, address, order date and order number, and the details of the returning product(s) as well. The return form has to be sent by email to email@example.com or by post to the return address below. The product(s) has to be returned by post within 14 days from the cancellation notice in the original condition and original packaging. The first exchange and return is free of charge for customer and for the following returns within the same order the customer is in charge. Please attach a copy of the cancellation form to product you return. Is case the product was used we reserve the right to charge the depreciation from the customer. Sale-products cannot be returned or exchanged.
If you would like to return or exchange your order after the return period has expired, please contact us directly.
When returning the supplied order, please attach your contact details and order number as well as account number for a full refund.
If a product ordered from the web shop has been returned to us in accordance with the return policy, Pisa Design Lifestyleshop Aito shall make the respective repayment through respective payment service provider as soon as possible and in any event within fourteen (14) days after having received the customer’s notice of withdrawal. The web-shop may however postpone the repayment, until we have received the product or the customer has provided us with a certification of the return.
Pisa Design Lifestyleshop Aito / Return
Matkailutie 312, 85100 Kalajoki, Finland
The return policy does not apply to a product(s) that was manufactured or modified for a customer as personalized products.
8. Unclaimed order
The situation if order has been sent by the web-shop but not collected by the customer cannot be defined as a return or exchange. If return or exchange notice has not been done by the customer, the web-shop reserve the right to charge delivery costs from the customer.
9. Controversial situations
If the order has been lost or damaged during transportation or otherwise does not respond to your order expectations, the customer has to inform us within 14 days by writing a letter to the return address (mentioned in Returm terms) or by calling to the customer service by the telephone number (mentioned in the contact details).
In case if the order package is obviously damaged during the transportation, the customer immediately has to make a complaint to the transportation company directly.